Returns & Exchanges
At The Frankie Shop, we want you to be completely satisfied with your purchase. We offer a 14-day return window for all eligible items, provided they are in their original, unworn condition with all tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all designer tags and security seals remain intact to qualify for a refund.
Ship Your Return
Print your prepaid shipping label from the portal and drop off the package at any authorized courier location within 7 days of your request.
Receive Your Refund
Once our warehouse inspects and approves your return, a refund will be issued to your original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing