Frequently Asked Questions
Everything you need to know about your Frankie Shop experience.
What is your international shipping policy?
We offer worldwide shipping via DHL and FedEx. Shipping costs and delivery timelines are calculated at checkout based on your specific location and the weight of your order.
How can I return an item?
Items must be returned within 14 days of delivery in their original condition with all tags attached. Please use our online returns portal to generate a prepaid label for a seamless process.
Do you offer size guides for your oversized silhouettes?
Yes, each product page contains a specific size chart. Since many of our pieces feature a signature oversized fit, we recommend checking the 'Size and Fit' tab for specific garment measurements.
Will I have to pay duties and taxes on my order?
For international orders outside of the US and EU, duties and taxes are often not included in the final price and are the responsibility of the customer upon delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible installment payments.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Once an order is confirmed, we are unable to make modifications or cancellations. You may return the items once they arrive.